Grievance Officer

Draft: this page is being finalised and may change before launch.

Last updated: 2 October 2026

If you have a complaint about a listing, content, your account or how your data is handled, contact our Grievance Officer. We will acknowledge it and work to resolve it quickly.

How to raise a complaint

• Email the address above, or use Send feedback and choose "Problem" or "Report a listing".
• Tell us your registered mobile number (if you have an account), what happened, and the PG name or link if it is about a listing.

What to expect

• We acknowledge your complaint within 24 hours.
• We aim to resolve it within 15 days of receiving it.
• Requests about your personal data (access, correction, deletion) are handled within the time the law allows.